If you don’t know how to turn it ON, contact your laptop or computer’s manufacturer for assistance in enabling the wireless capability.
Check the wireless switch and make sure it is turned ON. Ensure that your laptop or computer has wireless capability. Network security key or Passphrase – the password used to connect wirelesslyĭon’t have the wireless settings? Click here to retrieve them. Wireless security type – the mode and encryption used by the router. Wireless network name (SSID) – the name of your wireless network. But before connecting them to a wireless network, check the following items first. 
Discover a quality wireless access point that offers quality secure connection at fast speeds.Connecting your wireless Windows® 8, 8.1 and 10 computers to the network can be done in a few steps. In cases when users wish to continue using the latest software, they must refer to the PC manufacturer for additional assistance. If users have the ability or resources to roll back to Windows 7, it is encouraged. If the problem still persists, users should not attempt to fix it.
The two drivers should appear: Windows 8.1 version and ODM driversĪlthough many issues with Windows 8.1 may be related to Intel Centrino, this wireless connection issue does appear quite frequently.Īnother option would be uninstalling the wireless driver from Microsoft and installing an updated driver from the manufacturer of the wireless card, such as Broadcom, Atheros, Dell, Realtek, RALink. Select “Update Driver,” “Browse My Computer” and “Let Me Pick”. Right-click on the adapter in “Network Connections” then its “Properties”. Users should then follow the steps below: Users can resolve this issue by downloading and installing the adapter’s latest drivers. Here are a few suggested steps from PlanetechUSA to counter issues with Windows 8.1:Īfter upgrading to Windows 8.1, an operating system may not be able to recognize the 5 GHz spectrum. Users, unsatisfied with the response from Microsoft support, continue to assert that the issue is not due to a defective router. 
However, Microsoft representatives also note that most issues with Internet connections are caused by disconnected cables and routers or by modems that aren’t operating properly.
Microsoft comments that limited connection can be due to a device that has been connected to a router, but a valid IP address was not assigned to the PC. Some users suggest problems may be due to the hardware. With forums flooded with frustrated inquiries, users note that even after reinstalling Windows 8.1, issues still persist.
The Microsoft Community forums note that problems are related to Surface tablets, but PC and other non-Microsoft tablet users are also experiencing the same issues. Users who upgrade to Windows 8.1 may experience an issue: little to no wireless connection.
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